If you're not receiving emails from BitVez, please follow these instructions to check your email settings:

• Verify your registered email address with BitVez: Sometimes, if you're logged out of your email on your device, you may not see BitVez's emails. Please log in and refresh your email.
• Check your email's spam or junk folder: If your email service provider is directing BitVez emails to the spam or junk folder, please whitelist the BitVez official email address emx@BitVez.io and mark it as "safe". Refer to the instructions for setting up a whitelist.
• Ensure your email client or service provider is running smoothly: Check your email server settings and confirm if any security conflicts are caused by firewalls or antivirus software.
• Verify if your email inbox is full: If your email inbox has reached its capacity limit, you may not be able to send or receive new emails. Delete old emails to free up some inbox space.
• Register with a common email domain: It's recommended to register your BitVez account with commonly used email domains such as Gmail or Outlook.

Note:

• There might be network delays, so we suggest waiting and checking your email again. Our verification codes are valid for five minutes.
• If you're using a corporate email address, there may be a series of security intercepts that could block emails. Please contact your email administrator to resolve this issue. You can refer to the Google Workspace Administrator Help for whitelist, blacklist, and approved sender settings.