When using BitVez, you can resolve issues through various options, including contacting support, providing feedback, accessing the help center, and verifying official channels. The online customer service portal lets you reach out directly, with different service portals available based on your specific issue.

1. Online Self-Service

BitVez provides a range of online self-service options, including ticket submissions, feedback, and account verification. For issues with accounts, deposits, or suggestions, use the self-service portal. You can also submit additional documentation if needed. BitVez will verify, process your issue, and respond via email once resolved.

1.1 Ticket Submission

For any ticket submissions, please use the following link to access the submission form:

submit-a-request.aspx

This link will take you to BitVez’s support page where you can enter your request details, select the appropriate category, and provide any necessary attachments. This ensures that your issue or inquiry is directed to the right team for resolution.

1.2 How to Submit Product Feedback

For any product feedback, please use the following link to access the feedback form:

https://www.bitvez.com/feedback.aspx

On this page, you can:

1. Rate your experience on a scale from "terrible" to "amazing."
2. Provide detailed comments to explain your rating and describe your experience.
3. Attach any supporting files or screenshots that illustrate your feedback or issues.

This ensures that your feedback is submitted directly to BitVez, allowing the team to review and address any concerns or suggestions you may have. Your input is valuable in helping improve the platform and enhance the user experience.

2. Online Customer Service

BitVez offers 24/7 online customer service in multiple languages, allowing you to connect with staff quickly. During peak times, there might be a wait, but you can also use self-service options to address your concerns.

2.1 How to Contact Online Customer Service
Web

1. Locate the floating chat icon on the bottom right side of the page.

2. Click on the chat icon to initiate a chat.

3. Request assistance or describe your issue to connect with the customer support team.

App

1. Open the BitVez App and tap the icon at the top left of the homepage.

2. Click on [Support].

3. Tap [Live Chat] to start a conversation with customer support.

BitVez is dedicated to prioritizing customer needs and delivering exceptional, reliable support. The team is committed to providing high-quality assistance and guidance, ensuring every user receives excellent service.